Welcome to Sivota Luxury Collection! We would like to make your stay as pleasant as possible. There are some rules-terms to ensure that everyone respects the hospitality space and the other residents. We are always at your disposal to help you in any way and make your stay at Sivota Luxury Collection unforgettable!

Please take a moment to carefully read our basic terms and conditions.

Reservations

By making a reservation, you declare full knowledge and unconditional acceptance of the accommodation, reservation, payment and cancellation policies of the accommodation.

Prices are in euros, per apartment and per night. All published prices include VAT 13% and all legal taxes, except the Climate Resilience Fee which amounts to 2 euros (April - October) per night and is billed separately by law. Prices are subject to change without notice.

Advance Payment and Payments

To fully confirm your reservation you must make a deposit of 30% of the total value of your stay.

Payments are accepted by cash, bank transfer and credit cards Visa, Mastercard, American Express. You must inform the property upon arrival if you wish to receive an invoice for your stay.

The deposit must be made within a period of time two (2) working days from the publication of the accommodation's bank account to the interested customer (by sending a relevant email that includes all the necessary payment details), otherwise the reservation will be canceled without further notice and the apartment will be released.

The property has the right upon receiving an incoming reservation to pre-authorize the credit card, while it reserves the right to cancel a reservation if the credit card details are invalid.

A copy of the deposit receipt (deposit slip) must be sent to the accommodation via e-mail immediately and no later than 3 days before arrival your.

For non-refundable reservations, the full amount of the reservation is charged at the same time as the reservation confirmation, while modifications and cancellations are not allowed.

Full payment for your stay is due upon arrival. Any additional charges incurred during your stay are due upon departure.

Reservation Changes and Cancellations

The management of Sivota Luxury Collection requests that guests promptly notify in writing of any changes or cancellations regarding their reservation, as soon as possible.

In case of cancellation, our policy is as follows:

• In case of cancellation of the reservation within more than 28 days before the scheduled arrival, there is no financial burden and it entails the accommodation returning any advance payment.
• For cancellations of reservations within less than 28 days before the scheduled arrival, the customer is charged the 30% of the total stay based on his reservation.
• In cases of cancellation upon arrival, during the stay, or for no-show at the accommodation (no show), the customer is charged the 100% of the accommodation based on his reservation.
• For non-refundable reservations (non-refundable), the entire amount of the reservation is charged at the same time as the reservation confirmation, while modifications and cancellations are not allowed.
• Payment is made either by bank deposit or credit card at the time of booking. In case of cancellation, the deposit is non-refundable.
• The accommodation reserves the right to charge 100% of the reservation in case of no-show without prior notification.

Check-in / Check-out

Check-in: 15:00 – 20:00
Check out: 08:00 – 11:00

For check-in, it is necessary to show an ID card or passport. You will receive the key upon arrival from the property manager and return it there upon departure. In case of loss or non-return of the key, there will be a corresponding charge for the issuance of a new key.

Minimum Age Limit

All our guests must be 18 years and older to confirm their reservation at our accommodations. You must present a valid ID or passport upon arrival for age verification. In the event that someone declared themselves an adult and is proven to be a minor upon check-in, we have the right to refuse and cancel the reservation.

Smoking

We inform you that smoking not allowed in our apartments and all indoor spaces. Allowed on balconies and the yard.

If it is determined that smoking has occurred in an apartment, a special cleaning and deodorization fee will be added to your bill. 150 €.

Pets

We inform you that Pets are not allowed.. Renters coming with pets will not be accepted and no refund will be made in the event of a possible cancellation of the reservation due to this.

Quiet Hours

Customers must respect quiet hours, which during the summer season are from 15:00 to 17:30 and 23:00 to 07:00.

Parties – Events

Not allowed parties or events at the property.

Bed linen / Towels

The use of clothing (e.g. towels, sheets) outside the accommodation is prohibited. In case of non-compliance or damage, the user will be charged 10 € per piece. If you would like beach towels, you can request them from the accommodation manager.

Waste and Environment

We would kindly ask you not to allow a large amount of trash to accumulate inside the apartment. You can dispose of it in the two trash cans located in the surrounding area of the accommodation, approximately 150 meters away.

You are not allowed to throw paper in the toilet bowl.

Customer Behavior

Guests are requested to be courteous, respectful and respectful of other guests and the property's staff. All guests are required to comply with the property's rules and regulations, and the property reserves the right to refuse entry or evict any person whose behavior it deems objectionable. In such cases, the property is not required to pay any compensation.

Damages / Damages

In case of damage to an apartment or other property due to intent, will or negligence, the accommodation reserves the right to charge the amount of the damage suffered, including damage due to interruption of activities, to the credit/debit card of the registered customer. In cases where the customer has not paid by credit card but in cash or another way, the accommodation will require the immediate payment of the amount of the damage from the customer, otherwise it reserves all its legal rights.

General Terms of Use and Stay at the Accommodation

1. The accommodation is not a venue for banquets. It is clear that the owner or manager of the accommodation is not responsible for noise or music originating from outside the accommodation. No refund can be offered in the event that the tenant decides to cancel their reservation or depart earlier (than the agreed date) due to noise, music or construction work originating from outside the accommodation.
2. Each guest is responsible for their personal belongings during their stay at the property. The area is generally safe. However, we recommend that you lock the doors and close all windows whenever you leave. The owner bears no responsibility for lost items.
3. The owner and the person in charge of the accommodation have keys to the accommodation and reserve the right to enter it without warning in case of emergency. The same applies to the cleaning staff and technicians (during their working hours). In the event of damage or other emergency, the person in charge of the accommodation is obliged to inform the tenant about his entry into the premises. In the event that the tenant does not respond in a timely manner, the owner or the person in charge reserves the right to enter with the competent personnel to repair the damage without any further notice. Simple damages due to the poor operation of the accommodation are paid by the owner, while damages resulting from misuse are paid by the tenant in question.
4. The owner is not responsible for any water, electricity or internet outages caused by factors outside the accommodation. In the event of a breakdown within the accommodation, the owner is obliged to deal with it as soon as possible. In case of damage due to misuse by the tenant, the owner bears no responsibility.

Last updated: April 2026